Is there auto back-up feature built into the system?
- A: Our installation procedure includes an auto-backup at night.
- A: An off-site back up is strongly recommended. For example, one can backup data to a USB drive.
I have trouble logging into WINPOS, what's wrong?
- A: If you see this error, please check if iServer is turned on.
- A: if you see this error, check if all current user licences are occupied like this
- A: If you see this error, make sure password and user ID is correct. Also make sure num Lock is on and CAPS lock is off.
Invoice doesn't print, what should I do?
- A: Check the cable connection between receipt printer and cash drawer.
- A: Ensure the receipt printer has receipt roll properly inserted.
- A: Check if the receipt printer is set as the default printer.
Cash drawer does not open, now what?
- A: Check the cable connection between receipt printer and cash drawer.
- A: There is a security key that you can use to manually open the cash drawer. Please store this key in a safe place.
Can I delete a customer profile?
Is it possible to export sales, customers, and vendors' information to MS Excel?
How do I make an inventory adjustment?
How can I change company information, such as contacts, addresses, and notes?
Why doesn't Purchase Order show cost?
How do I return an invoice?
How can I refund customer deposit and cancel the sales transaction?
How can I add a comment or not add one at the bottom of the invoice?